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Find answers and guidance to make the most of Uncut.
Frequently asked questions
30 questions foundMonetization and payments
How can I monetize my content?
Complete age verification to unlock monetization options. You can offer subscriber-only content and individual video sales, depending on the options available for your account.
Why do I need to verify my age?
Verification helps protect the community and is required for features such as monetization. Open Settings > Verifications and follow the instructions.
Where do I set my subscription price?
Once verification is approved, open Financial and go to subscription price settings. Review the amounts and conditions before saving.
Can I sell a video without requiring a subscription?
Publishing options include individual sales for eligible accounts. Review access and pricing options in the editor before publishing your video.
Where can I track my earnings?
Open Financial from your profile menu to view available revenue and analytics. Use the period filter to track results.
How do I check my balance and withdrawal options?
Open the wallet from Financial. Review the requirements, amounts and options shown there. Contact support if you need help with a balance or withdrawal.
What should I do if a payment fails?
Check your payment details and payment authorization. Before retrying, check whether you were charged. If the problem persists, send support the transaction date and reference, without sensitive details.
How do I request help with a charge or refund?
Contact [email protected] with the purchase reference and a description of the issue. Requests are reviewed according to the purchase terms and applicable law.
Videos and publishing
How do I publish a video?
Open the creation tool, select your video and fill in the requested information. Review its classification and access options before confirming publication.
Why is my video processing?
Videos need to be prepared for playback after uploading. Wait for the status to update; timing can vary with the file and connection. Contact support if the issue persists.
What should I do when a video does not play?
Check your connection, reload the page and try an updated browser. Also check whether your account has access to the content. If it persists, tell support which video and device are affected.
How do I delete a published video?
Open the options on your own video and look for the delete action. Review the confirmation before proceeding. Videos must finish processing before they can be deleted.
Can I keep a video as a draft?
Use the draft options available in the creation tool to prepare content before publishing. A draft is different from a video that has already been published.
Who can watch exclusive videos?
Access depends on the option chosen by the creator, such as a subscription or individual purchase. Check the access information shown on the video before purchasing.
Can I publish someone else's videos or music?
Only publish content you created or are authorized to use. Respect copyright, image rights and the consent of people appearing in the video.
Account and privacy
How do I request account deletion?
Send your request to [email protected], preferably from the email linked to your account. Support will guide you through identity confirmation and next steps. Never send your password.
How do I request access to, correction or deletion of my data?
Contact support and explain which right you want to exercise. Requests may require identity confirmation and are subject to applicable legal and operational obligations.
Where can I change privacy preferences?
Open Settings > Privacy to view available controls. Before publishing, also review what appears on your profile and your content's access options.
How do I change or recover my password?
To change it, open Settings > Password. If you cannot sign in, use password recovery on the sign-in screen. Choose a unique password and never share recovery codes.
How do I change my account email?
Open the email option in Settings and follow the confirmation instructions. Contact support if you have lost access to your current email.
Safety and community
What should I do about spam or scams?
Report the profile or content using the available options and block the user if necessary. Do not open suspicious links or send access codes, and avoid off-platform payments.
How do I report a profile or video?
Open the profile or video's options menu and select Report. Choose the reason that best describes the issue and provide relevant information for review.
How do I block or unblock someone?
Open their profile menu and select Block. Manage blocked accounts in Settings > Blocked users. You can also use the unblock option on their profile.
What is the minimum age to use the platform?
You must be at least 13 years old to create an account. Monetization and publishing adult content require you to be at least 18 with approved age verification. Do not use someone else's information to create or verify your account.
How do I report an underage account?
If someone under 18 is using adult-only features, use Report on their profile and select the age-related reason. For accounts belonging to children under 13, also contact support. Do not share or redistribute suspicious content.
How do adult content and content preferences work?
Adult content must follow platform rules, appropriate classification and participant consent. Open Settings > Other settings to adjust the available content options.
Subscriptions
How do I subscribe to a creator?
Open the creator's profile and select the subscription option when available. Read the price, terms and access details before confirming payment.
How do I get help canceling a subscription?
Check the management options shown on your subscription or purchase receipt. If you cannot find a cancellation option, contact support with the subscription reference.
Profile and support
How do I update my profile information?
Use the edit option on your profile to change available fields. Avoid exposing sensitive information such as your address, documents or bank details in public areas.
What information should I send to support?
Describe the issue, steps to reproduce it, your device and browser. Include the video or transaction reference when relevant. Do not send passwords, access codes or full card details.